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Warranties

Warranties, return and refund politics at Flagsonline.it

Support
Support

Warranties

Flagsonline store: our numbers
12 over 1.000 over 30.000 over 9 million over 450.000
years online flags in the catalog satisfied customers on-site visits flags sold

Flagsonline.it is committed to total customer satisfaction. For this reason we want to spell out our guarantee policy and to inform you about your rights. Click over the Reference section to see what our customers say about our flags, just by clicking here.


1- Returns and Refunds: if for any reason you are not satisfied with any item purchased on Flagsonline.it, you can return it for a full refund. We only ask it be unused and in a saleable condition, and returned within 14 days of receipt. This provision does not affect your statutory rights relating to faulty or misdescribed goods, or your right to cancel orders. Flagsonline.it fully respects both the European Union’s and the Italian government’s Consumer Protection Regulations (Distance Selling ), (EU Directive 577/1985 , EU Directive 7/1997 and Italian law D. lgs. 50/1992). If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel your purchase. If you wish to cancel before the items are shipped, please contact contact us, by e-mail, as soon as possible, and you'll receive a full refund in 3 working days on your credit card, delivery costs included. It's that simple. If your cancellation is received after the items have been shipped, please follow these two simple steps:

1. Write to Bizonweb Customer Care, Via Fratelli Bandiera 18, 25122 Brescia, ITALY, it will be pleased to receive also an e-mail to customer@flagsonline.it.

2. Return the products unused in a saleable condition at the address above.

Once we'll receive the documentation and the products we'll fully refund your credit card in 5 working days.

Accepted payment methods
credit cards bank transfer cash on delivery
credit cards bank transfer cash on delivery

2- Security of Transactions: At Flagsonline.it we consider your online security very seriously. When you place your order, you are using an advanced secure server. The secure server software encrypts all information you input before it is sent directly to the bank (Banca Sella). As an additional security measure, Flagsonline.it doesn't receive your credit card numbers; in fact you will be redirected directly to the servers of our bank; only there you will input your credit card information. The order will be processed and stored by the bank exclusively. Flagsonline will not collect or keep your credit card numbers. To check the security of payment, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, indicating that the encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website. This payment method is certified by Verisign.


Carriers and shipping methods adopted
Carriers

3- Privacy policy: At Flagsonline.it, we respect your privacy and are committed to maintaining it. We use the information you provide us in the following ways:

  • For the purposes of processing your order, we may disclose your details to the bank (Banca Sella).
  • To inform you by post, email or other available means of products, services, promotions and special offers from Flagsonline.it.

We will never disclose or pass your details to third parties. By using our website, you consent to the information you provide being processed for any of the above purposes. If you have any comments, queries or complaints relating to our privacy policy, please send us your opinion or suggestions.(Flagsonline.it respect completely the EU Directive 46/1995 and the italian law D.lgs. 675/1996 about privacy and following the art. 13 of the last law cited). You have the right to know about any personal information stored by Flagsonline and exactly how we use it. You also have the right to erase, change or block from further use any of your personal information in the event it is being misused.

Use of cookies

Bizonweb Srl, owner of personal data treatment of this website, informs that this website uses cookies in order to make its services as efficient as possible and easy to be used. Therefore, when you visit the Site, a minimal amount of information is inserted into the User's device, such as small text files called "cookies", which are stored in the Web browser user. The purpose of cookies is to operate the Site and to enable more effectively the ability to purchase the flags.

Cookies are used to improve the overall navigation of the User. In particular :

  • Allow you to efficiently navigate from one page to another Web site.
  • Store the user name and enter your preferences.
  • They allow you to avoid entering the same information (such as user name and password) several times during the visit.
Technical cookies - A cookie of this type are necessary for the proper functioning of certain areas of the site. Cookies in this category include both persistent cookies that session cookies. In the absence of these cookies, some portions of the site may not work properly. Therefore, they are always used regardless the user preferences. Cookies in this category are always sent from our domain.

Bizonweb Srl states that it is not required to get the user consent for technical cookies, since these are strictly necessary for the provision of the service. Bizonweb Srl as treatment owner, reminds the User that you can change your cookie preferences at any time. You can disable cookies at any time by the browser, but this may prevent you from using certain parts of the Website (and complete purchases).

Third-Party Web Sites

The site contains links to other websites that have their own privacy policy. These privacy policies may be different from the one adopted by Bizonweb Srl, which then does not respond to third-party sites.

It should be noted, finally, that on the basis of the 122 Paragraph of Legislative Decree 196/2003, consent to the use of such cookies is expressed individually by the who has freely chosen for the browser used to navigate the site, it's always granted the user right to communicate at any time to the treatment owner his/her will concerning the data managed by means of cookies that the browser has accepted.


4- Delivery times and charges: At Flagsonline.it we normally deliver our products using the Priority Air Mail Service. We ship each product at 5 Euro for 1 flag, 10 Euros for 2 or more flags. For orders above 100 € we offer FREE SHIPPING all around the world with priority air mail. Typical delivery times vary: in Europe, you can normally expect you package in 3/5 working days after you order. In the rest of the world shipping times vary from 5 to 10 working days after the order. Delivery times can vary for large quantities or special requests. In those cases, you'll be immediately informed. If you request faster, expedited shipping, we use several express couriers: BRT or SDA Express Courier for Italy and Federal Express (Fed-Ex), EuroExpress, Dynamic Parcel Distribution (DPD) or Certified Mail Service in the rest of the world. If you have one or more nautical books in your cart, delivery will be made through Fed-Ex. Free shipping is not offered on these specific orders. Here it follows the shipping chart:

ORDERS EQUAL TO OR LESS THAN 100 Euro and shipment in Italy:
Flags number Prioritarity Mail Service SDA or BRT EXPRESS COURIER SDA or BRT EXPRESS COURIER WITH CASH ON DELIVERY
1 5,00 € VAT inc. 10,00 € VAT inc. 15,00 € VAT inc.
2 o più 10,00 € VAT inc. 10,00 € VAT inc. 15,00 € VAT inc.
ORDERS FOR MORE THAN 100 Euro and shipment in Italy:
Flags number Prioritarity Mail Service SDA or BRT EXPRESS COURIER SDA or BRT EXPRESS COURIER WITH CASH ON DELIVERY
1 FREE FREE 15,00 € VAT inc.
2 o più FREE FREE 15,00 € VAT inc.
ORDERS EQUAL TO OR LESS THAN 125 Euro and shipment NOT in Italy and not in FAR AWAY COUNTRIES:
Flags number Prioritarity Mail Service EXPRESS COURIER EUROPE EXPRESS COURIER NORTH AMERICA
1 10,00 € VAT inc. 18,00 € VAT inc. 25,00 € VAT inc.
2 or more 15,00 € VAT inc. 18,00 € VAT inc. 25,00 € VAT inc.
ORDERS FOR MORE THAN 125 Euro and shipment NOT in Italy and not in FAR AWAY COUNTRIES:
Flags number Prioritarity Mail Service EXPRESS COURIER EUROPE EXPRESS COURIER NORTH AMERICA
1 FREE 18,00 € VAT inc. 25,00 € VAT inc.
2 or more FREE 18,00 € VAT inc. 25,00 € VAT inc.
ORDERS EQUAL TO OR LESS THAN 150 Euro and shipment in FAR AWAY COUNTRIES*:
Flags number Prioritarity Mail Service *
1 or more 20,00 € VAT inc.
ORDERS FOR MORE THAN 150 Euro and shipment in FAR AWAY COUNTRIES*:
Flags number Prioritarity Mail Service *
1 or more FREE
* Delivery Costs Note
For FAR AWAY COUNTRIES we mean the following countries: American Samoa, Australia, Christmas Island, Cook Island, Fiji, French Polynesia, Guam, Kiribati, Lord Howe Island, Marshall, Micronesia, Nauru, New Caledonia, New Guinea, New Zealand, Niue, Norfolk Island, Norther Mariana, Palau, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu or Wallis and Futuna.
In those countries the delivery will be done by Prioritarity Mail Service.

5- Reasons to buy on Flagsonline.it: There are many great reasons to buy flags from Flagsonline. Here are four of the best ones:
1. Our products are manufactured using the highest quality materials and created by skilful Italian craftsmen.
2. We have been in the business for over 80 years; our products are known to be among the best in the Italian market.
3. Flagsonline provides high quality products at a competitive price.
4. Buying on Flagsonline is simple, secure, and risk-free. Your credit card payment is made directly through the Bank’s servers. Flagsonline.it does not collect any credit card numbers.


6- How we produce: Flagsonline.it produces flags for the outdoors, so they are made to be resistant in all weather conditions. After eight decades of experience we have chosen Nautical Polyester as the best material to manufacture our flags. Nautical polyester is used in shipping and seaports for similar purposes because of its strong and resistant nature. Nautical polyester has more weight than nylon or other polyester (easy polyester or weight polyester). At Flagsonline.it we hand-finish our flags with strong double and triple hems, and metal blunderbuss: our flags are "ready to wave". In fact, we’ve put our flag material through some tough quality testing. The results are impressive, as the table below demonstrates:


100% NAUTICAL POLYESTER
Weight (1 square metre or 10.76 sq. ft.): 110 grammi
Size alteration @ 40°C (+/- 5%): 2
Rupture resistance (+/- 5%): 65
Hem jerk resistance (+/- 5%): 1.9
Colour stability to: Washing @ 40°C 5
Colour stability to: Water 5
Colour stability to: Acid Substances 5
Colour stability to: Alkaline Substances 5

7- About Us: Flagsonline.it is a Bizonweb business dedicated to the selling flags. At Flagsonline.it we use the best Italian craftsmen in the business to create flags. The main difference between us and other producers is that we approach our flag production in an artisanal way. Our flags are all made in nautical polyester (as opposed to the more fragile “easy” economical polyester or nylon), Nautical polyester is a strong and very resistant material perfect for making great-looking flags that last. (To find our more, look in the Warranties section under “How We Produce” We have been producing flags for more than 80 years: in Italy, our name has become synonymous with high quality flags.


8- Terms and Conditions: Our Agreement with you
A. Creation of the arrangement
A.1 In this Agreement, we are Bizonweb srl of Via Fratelli Bandiera 18, 25122 Brescia, Italy and you are the person detailed on the Order Forms.
A.2 Our Agreement is made on the date we deduct payment from your credit card the details of which you provided on the Order Form of the bank.
A.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website.
B. HOW TO ORDER
B.1 Use our Website and select your products.
B.2 Complete the Order Form in full and follow the instructions detailed on the Website.
C. NEXT STEPS
C.1 If your chosen products are in stock, your Order will be processed immediately. We will charge your credit card the price payable for your purchases and your order will be shipped to you. All prices on our website are VAT included.
D. IF YOU ARE NOT COMPLETELY SATISFIED
D.1. You may return the products to us whereupon a full refund will be made, as described in the returns and refunds section.
D.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products which were not satisfactory to you. The returned items will be refunded and a new order will be placed.
D.3 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
D.4 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
E. PRICE OF THE GOODS
E.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.
F. RISK AND PROPERTY
F.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
F.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until your payment in full is cleared through your credit card.
G. FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
G.1 Act of God, explosion, flood, tempest, fire or accident;
G.2 War, or threat of war, sabotage, insurrection, civil disturbance, or requisition;
G.3 Acts, restrictions, regulations, by-laws, prohibitions, or measures of any kind, on the part of any governmental, parliamentary, or local authority;
G.4 Import or export regulations or embargoes;
G.5 Strikes, lock-outs, or other industrial actions or trade disputes (whether involving our employees or of a third party);
G.6 Power failure or breakdown in machinery.
H. GENERAL
H.1 The Contract shall be governed by the laws of Italy.
H.2 The terms and conditions set out in this Agreement represents the entire Agreement.